General Overview

Last Updated: July 9, 2025

At UpSolite, we are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use any of our services, websites, and applications (collectively, the “Services”).

SECTION 1 - ABOUT US

UpSolite is a digital agency that provides Shopify theme and app development services to merchants around the world. We also develop and maintain Shopify public apps available on the Shopify App Store. This policy applies to all our products, services, and interactions with customers, users, and partners.

SECTION 2 – WHAT INFORMATION WE COLLECT

When you use our Services, we may collect the following types of information:
  • Personal Information: Name, email address, phone number, billing address, and other contact details.
  • Store Information: Shopify store URL, store ID, order data, product listings, customer data (as permitted via Shopify scopes).
  • App Usage Information: Feature usage, app settings, and interactions within our applications.
  • Device Information: IP address, browser type, operating system, and access times.
    Support Interactions: Messages or support tickets you send us via email or live chat.

SECTION 3 – HOW WE USE YOUR INFORMATION

We use the collected data to:
  • Provide and maintain our apps and services
  • Respond to customer support requests
  • Improve functionality and user experience
  • Notify you of updates or new features
  • Comply with legal obligations

SECTION 4 – CONSENT

By installing or using our apps or contacting us through our website, you consent to our collection and use of your information for the purposes outlined in this policy. If we request your personal information for a secondary purpose (like marketing), we will ask you directly for your consent or give you an opportunity to decline.

SECTION 5 – DISCLOSURE

We do not sell or rent your personal information. We may disclose your personal data only if required by law or if you violate our Terms of Service.

SECTION 6 – THIRD-PARTY SERVICES

We may use third-party services like analytics tools, email providers, and cloud hosting. These services are used strictly for providing or improving our Services and are required to adhere to industry-standard privacy and security practices.

SECTION 7 – SECURITY

We implement reasonable security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure.

SECTION 8 – COOKIES

We use cookies to understand user behavior and improve the user experience. You may opt out or manage your cookie preferences through your browser settings.

SECTION 9 – YOUR RIGHTS

Depending on your location, you may have rights under privacy laws, including: Please contact us at [support@upsolite.com] for any data-related requests.
  • The right to access your personal data
  • The right to correct or delete your data
  • The right to withdraw consent

SECTION 10 – DATA RETENTION

We retain your personal information only as long as it is necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

SECTION 11 – CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on our website. We encourage you to review this policy regularly.

SECTION 12 – CONTACT INFORMATION

If you have questions, concerns, or requests about our privacy practices, please contact us at: support@upsolite.com

https://upsolite.com